Refund Policy

Effective Date: November 6, 2025

Website: https://www.godate.ie

Company: GoDate.ie ("we", "our", "us")

This Refund Policy explains how refunds are handled for purchases made on GoDate.ie, including credits, Premium plans, and other paid features.

1. General Policy

All purchases made on GoDate.ie, including credit packages and Premium subscriptions, are final and non-refundable, except where required by applicable law (such as statutory consumer rights in your jurisdiction) or as described below.

2. When a Refund May Be Considered

  • You were charged more than once for the same purchase due to a technical error.
  • A payment was taken but the credits, Premium access, or other paid feature were never applied to your account.
  • You are entitled to a refund under the consumer protection laws of your country.

Refunds are not provided for change of mind, partial use of credits, dissatisfaction with matches or other members, or account suspension/termination due to a violation of our Terms and Conditions.

3. How to Request a Refund

To request a refund, contact us within 14 days of the transaction via:

Please include your account email or username, the date of the transaction, and the reason for your request. We may ask for additional information to verify the purchase.

4. Processing Time

Approved refunds are processed back to your original payment method and may take up to 10 business days to appear, depending on your bank or payment provider.

5. Chargebacks

If you have a billing concern, please contact us first so we can resolve it directly. Filing a chargeback with your bank or payment provider without contacting us first may result in your account being suspended while the dispute is investigated.

6. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be available on this page.